Returns & Refunds Policy

Last updated: 27 September 2026

At Minds of Maja, we want you to be happy with your purchase. If there is a problem with your Mellow Mind Hamper or Premium Mellow Mind Hamper, please contact us and we will do our best to resolve it fairly and promptly.

This policy applies to both the Mellow Mind Hamper (£59.99) and the Premium Mellow Mind Hamper (£89.99).

1. Your statutory rights

Nothing in this policy affects your legal rights as a consumer under UK law. (Consumer Rights Act 2015)

Where applicable, you may have the right to cancel an online order within 14 days of receiving it, without giving a reason. You then generally have a further 14 days to return the goods.

Certain products may be exempt from the usual cancellation right where, for example, they are sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

If you are unsure whether your purchase can be returned, please contact us before opening or using the relevant products.

2. Returns

If you wish to return an eligible hamper under your statutory cancellation rights, the items should be returned within the applicable cancellation period and, where reasonably possible, in their original condition and packaging.

Please take particular care with products such as:

• Face masks and other skincare products

• Hand cream

• Lip balm

• Soap

• Loose tea

• Essential oils

• Socks and the eye mask

• Candles

• Any other sealed or hygiene-sensitive products

For health, hygiene and safety reasons, we may be unable to accept the return of certain sealed products once they have been opened, where the law permits this.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not meet your legal rights.

3. Damaged items

We package our hampers carefully, but unfortunately damage can sometimes occur during delivery.

If your hamper arrives damaged, please contact us as soon as possible and provide photographs of:

• The outer packaging

• The hamper itself

• The damaged item(s)

• Any visible damage to the packaging

This is particularly important for the Premium Mellow Mind Hamper, which contains a glass tea mug and a live plant.

We will assess the issue and, where appropriate, offer a replacement, repair where possible, or refund in accordance with your legal rights.

Please do not dispose of damaged items or packaging until we have advised you to do so.

4. Incorrect or missing items

If you receive the wrong hamper, an incorrect item, or an item is missing from your order, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange for the correct item to be sent or provide an appropriate refund.

5. Faulty or defective products

If an item in your hamper is faulty, defective or does not match its description, please contact us.

You may have additional rights under UK consumer law depending on the nature of the problem and when it occurs.

We may ask for photographs or other information to help us understand the problem, but this does not remove or restrict your statutory rights.

6. Premium Mellow Mind Hamper: live plant

The Premium Mellow Mind Hamper contains a Snake Plant (Dracaena trifasciata).

As this is a live plant, its condition may naturally vary. Minor differences in size, shape, colour and appearance from photographs are therefore normal and are not necessarily considered a fault.

However, if the plant arrives significantly damaged or in an unhealthy condition due to an issue arising before or during delivery, please contact us promptly with photographs so that we can assess the issue and determine an appropriate solution.

7. Return postage

Where you are exercising a statutory cancellation right, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.

Where an item is faulty, damaged, incorrect or otherwise does not meet your legal rights, we will handle return arrangements in accordance with your statutory rights.

8. Refunds

Where a refund is due, we will process it using the original payment method unless another method has been agreed with you.

Refunds will be made within the time period required by applicable consumer law.

Where a statutory cancellation applies, we may be entitled to wait until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where permitted by law, the refund may take account of any reduction in the value of goods caused by handling beyond what would reasonably be necessary to establish their nature, characteristics and functionality.

9. How to request a return or refund

To request a return, refund or replacement, please contact Minds of Maja through our website contact details and provide:

• Your name

• Order number

• Date of purchase

• The hamper purchased

• The reason for your request

• Photographs where the item is damaged or defective

Please do not send anything back before receiving return instructions from us.

10. Contact us

If you have any questions about a return, refund, damaged item or replacement, please contact Minds of Maja and we will be happy to assist.

We aim to deal with all requests fairly, reasonably and as quickly as possible.

Minds of Maja is here for you. mindsofmaja@gmail.com

Delivery Partner: Evri

Shipping Information

Last updated: 27 September 2026

At Minds of Maja, every hamper is carefully prepared and packaged before being handed to Evri for delivery. We take care to ensure your order arrives safely, beautifully presented and ready to enjoy or gift.

This shipping information applies to both the Mellow Mind Hamper and Premium Mellow Mind Hamper.

1. Order Processing

Orders are carefully prepared and packaged by Minds of Maja before being dispatched.

Please allow 2–4 working days for your order to be prepared and dispatched.

During particularly busy periods, including Christmas, Valentine's Day and other seasonal occasions, processing times may be slightly longer.

Once your order has been dispatched, you will receive confirmation and, where available, tracking information.

2. UK Delivery

We currently offer delivery within the United Kingdom using Evri.

After dispatch, Evri's delivery timeframe will depend on the service selected and the destination of your parcel.

Your tracking information will allow you to follow your parcel's progress once it has entered the Evri delivery network.

Please note that delivery dates and times provided by Evri are estimates unless a specific guaranteed service has been purchased.

3. Delivery Charges

Delivery charges will be clearly displayed at checkout before you complete your purchase.

The delivery charge may vary depending on the delivery service selected and the size or weight of your order. Delivery is free for orders over £60.

4. Packaging

Every hamper is carefully packaged to help protect its contents during transit.

Our hampers contain a variety of products, including skincare, candles and other items that require appropriate packaging.

The Premium Mellow Mind Hamper additionally contains a heat-resistant glass tea mug and a live Snake Plant (Dracaena trifasciata), so additional protective packaging may be used.

5. Premium Hamper — Live Plant

The Premium Mellow Mind Hamper contains a live Snake Plant (Dracaena trifasciata).

As a living plant, its appearance may naturally vary from photographs shown on our website. Differences in leaf shape, size, colour and growth are normal.

We carefully package the plant before dispatch. However, once the parcel has been handed to Evri, we cannot control the conditions it experiences during transportation.

If your plant arrives significantly damaged or in an unhealthy condition, please contact us as soon as possible and provide photographs so that we can assess the situation.

6. Damaged Parcels

Please inspect your parcel when it arrives.

If the outer packaging appears damaged, please take photographs before opening it where reasonably possible.

If an item inside your hamper has been damaged during delivery, please contact us as soon as possible and provide photographs of:

• The outer packaging

• The internal packaging

• The damaged item

• Any visible damage

Please retain the packaging and damaged item until we have advised you what to do next.

Please refer to our Returns & Refunds Policy for further information about damaged, faulty or incorrect items.

7. Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe shown by Evri, please contact Minds of Maja so that we can investigate.

Where tracking is available, we may ask you to provide or confirm your tracking information.

Although Evri is responsible for delivering the parcel once it has been dispatched, we will assist you in resolving delivery issues where possible.

8. Incorrect Delivery Address

Please carefully check your delivery address before completing your order.

Minds of Maja cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer, subject to your statutory consumer rights.

9. Gift Orders

Sending a hamper directly to someone as a gift?

Please make sure the recipient's name and delivery address are entered correctly when placing your order.

Your payment information will not be included in the hamper.

If you would like to include a personalised message with your gift, please contact us before your order is dispatched and we will do our best to accommodate your request.

10. Seasonal & High-Demand Periods

During particularly busy periods, such as:

• Christmas

• Valentine's Day

• Mother's Day

• Father's Day

• Other seasonal gifting periods

orders may take slightly longer to prepare and deliver.

If your hamper is intended for a particular date, we recommend ordering in advance.

11. Delivery Problems

If your parcel is showing as delivered but you have not received it, appears to be significantly delayed, or there is another delivery issue, please contact Minds of Maja as soon as possible.

We will review the tracking information and, where appropriate, contact Evri to investigate.

12. Contact Us

If you have any questions about delivery, tracking or your order, please contact Minds of Maja through our website contact details.

We're here to make sure your hamper reaches you safely and is ready to enjoy.

Minds of Maja — thoughtful gifts, thoughtfully prepared. mindsofmaja@gmail.com