Returns & Refunds Policy
Last updated: 27 September 2026
At Minds of Maja, we want you to be happy with your purchase. If there is a problem with your Mellow Mind Hamper or Premium Mellow Mind Hamper, please contact us and we will do our best to resolve it fairly and promptly.
This policy applies to both the Mellow Mind Hamper (£59.99) and the Premium Mellow Mind Hamper (£89.99).
1. Your statutory rights
Nothing in this policy affects your legal rights as a consumer under UK law. (Consumer Rights Act 2015)
Where applicable, you may have the right to cancel an online order within 14 days of receiving it, without giving a reason. You then generally have a further 14 days to return the goods.
Certain products may be exempt from the usual cancellation right where, for example, they are sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
If you are unsure whether your purchase can be returned, please contact us before opening or using the relevant products.
2. Returns
If you wish to return an eligible hamper under your statutory cancellation rights, the items should be returned within the applicable cancellation period and, where reasonably possible, in their original condition and packaging.
Please take particular care with products such as:
For health, hygiene and safety reasons, we may be unable to accept the return of certain sealed products once they have been opened, where the law permits this.
This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not meet your legal rights.
3. Damaged items
We package our hampers carefully, but unfortunately damage can sometimes occur during delivery.
If your hamper arrives damaged, please contact us as soon as possible and provide photographs of:
This is particularly important for the Premium Mellow Mind Hamper, which contains a glass tea mug and a live plant.
We will assess the issue and, where appropriate, offer a replacement, repair where possible, or refund in accordance with your legal rights.
Please do not dispose of damaged items or packaging until we have advised you to do so.
4. Incorrect or missing items
If you receive the wrong hamper, an incorrect item, or an item is missing from your order, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange for the correct item to be sent or provide an appropriate refund.
5. Faulty or defective products
If an item in your hamper is faulty, defective or does not match its description, please contact us.
You may have additional rights under UK consumer law depending on the nature of the problem and when it occurs.
We may ask for photographs or other information to help us understand the problem, but this does not remove or restrict your statutory rights.
6. Premium Mellow Mind Hamper: live plant
The Premium Mellow Mind Hamper contains a Snake Plant (Dracaena trifasciata).
As this is a live plant, its condition may naturally vary. Minor differences in size, shape, colour and appearance from photographs are therefore normal and are not necessarily considered a fault.
However, if the plant arrives significantly damaged or in an unhealthy condition due to an issue arising before or during delivery, please contact us promptly with photographs so that we can assess the issue and determine an appropriate solution.
7. Return postage
Where you are exercising a statutory cancellation right, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.
Where an item is faulty, damaged, incorrect or otherwise does not meet your legal rights, we will handle return arrangements in accordance with your statutory rights.
8. Refunds
Where a refund is due, we will process it using the original payment method unless another method has been agreed with you.
Refunds will be made within the time period required by applicable consumer law.
Where a statutory cancellation applies, we may be entitled to wait until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Where permitted by law, the refund may take account of any reduction in the value of goods caused by handling beyond what would reasonably be necessary to establish their nature, characteristics and functionality.
9. How to request a return or refund
To request a return, refund or replacement, please contact Minds of Maja through our website contact details and provide:
Please do not send anything back before receiving return instructions from us.
10. Contact us
If you have any questions about a return, refund, damaged item or replacement, please contact Minds of Maja and we will be happy to assist.
We aim to deal with all requests fairly, reasonably and as quickly as possible.
Minds of Maja is here for you.
mindsofmaja@gmail.com
